At Backdropsource, we want to inform our customers about our policies regarding returns and refunds. Due to the specific nature of our products, we can only offer store credit and replacement options for orders. Regrettably, we are unable to initiate refunds for any items purchased at backdropsource.
We would like to bring to your attention that we do not provide color-matching services. The colors of our products may vary slightly from material to material and may not exactly match what you see on your screen. Once a proof is sent, we are unable to cancel the order or offer a refund if it has been approved. However, if you choose to cancel an order before approval, we can accommodate your request.
We value our customers and aim to provide the best possible service. If you have any questions or concerns regarding our return and refund policies, please don't hesitate to contact our customer support team. They will be more than happy to assist you.